Troubleshooting

• Credits ran out mid-job. Existing translations stay where they are; new jobs pause. Buy a top-up pack and continue exactly where you stopped.
• Formatting looks off on export. Check for the original-layout export (the top, highlighted option for DOCX and Google Doc imports) — it keeps the source file’s formatting instead of generating a fresh file. If it’s missing on an older DOCX, re-import the file to enable it.
• Notion import failed. Reconnect Notion via Settings → Integrations. Older OAuth connections sometimes need a refresh.
• Google Drive picker doesn’t show my file. Make sure it’s a supported type (Doc, DOCX, MD, TXT, PDF) — the picker hides the rest.
• Can’t sign in / no code. Use “Forgot password?” to reset. For email codes, check spam, and always use the newest code — older ones stop working the moment a new one is sent.

Ask Literess — she knows the product and can often fix the setup for you on the spot. For anything she can’t resolve, email [email protected]; a real person reads it.