Email preferences
Transept's emails come in five groups. Account and billing emails always arrive; the other four you can switch on or off in Settings or from the Unsubscribe link in an email.
On this page
What emails does Transept send?
| Group | What it covers | Can you switch it off? |
|---|---|---|
| Account and billing emails | Sign-in and verification codes, receipts, payment problems, plan changes, team and review invitations | No |
| Transept app notifications | A long translation or workflow run has finished, a note from a workflow's notify step, a guest reviewer commented on your document, reply and @-mention emails to guest reviewers | Yes |
| Marketing promos | Discounts, credit-pack offers, and a note when your credits run low | Yes |
| Product education | Getting-started emails after you sign up, and guides to features you haven't tried yet | Yes |
| Newsletter | What's new in Transept and notes from the team, about once a month | Yes |
Marketing promos, Product education and the Newsletter are marketing emails. They reach you only if you agreed to marketing emails, either when you signed up or later in Settings.
How do I switch a group on or off?
Open Settings → Account → Email preferences. Transept app notifications has its own switch. Under Marketing emails, press Subscribe to get marketing emails, then switch Marketing promos, Product education and Newsletter on or off one by one. Unsubscribe stops all three at once. Account and billing emails are marked Always on.
What does the Unsubscribe link in an email do?
It opens Transept's email preference page. From a marketing email you can unsubscribe from that email's group, or open the full list of groups and change any of them. A change made there shows up in Settings too.
Why do I still get emails after unsubscribing?
Account and billing emails, such as sign-in codes, receipts and notices about a failed payment, keep arriving because you need them to use your account. Unsubscribing stops the marketing emails, and app notifications stop only when you switch that group off. To stop every email, delete your account from Settings.
Can I keep the email about a finished translation but stop marketing emails?
Yes. Transept app notifications have their own switch and don't depend on the marketing subscription, so you can unsubscribe from marketing emails and still get an email when a long translation or workflow run finishes.
Does a change on the email preference page show up in Settings?
Yes. The page behind the Unsubscribe link and the Email preferences card in Settings show the same groups, and a change in one appears in the other.
Still stuck? Ask Literess in the app, or write to support@transept.ai.