Billing, cancellation & refunds
Everything billing lives in Settings → Billing, including the plan cards and checkout.
On this page
How do I upgrade or buy more words?
Upgrade from the plan cards in Settings → Billing (checkout is handled by Stripe). Need more words without changing plans? Top-up packs never expire: Small (50,000 / €19), Medium (200,000 / €69), Large (500,000 / €149).
How do I cancel, and can I get a refund?
Cancel anytime from billing settings — you keep paid features until the end of the current period, then drop back to Free. No exit fees. There’s a 7-day money-back guarantee on your first subscription payment: email [email protected] within 7 days of the first charge and we refund it. Purchased word packs are non-refundable after use, but unused pack words never expire.
What happens to my top-up words if I cancel?
Words you bought in a top-up pack aren’t forfeited — they stay on your account and still never expire. Unused monthly plan words are forfeited on cancellation, the same way they reset at the end of any billing cycle.
If I cancel, do I lose my documents and translations?
No. Cancelling keeps paid features until the end of the current billing period and then drops you to Free. Your documents, translations, glossaries, and styleguides are retained until you delete them or delete your account.
Does Transept store my card details?
No. Stripe handles all card data under PCI DSS Level 1, and Transept never sees or stores full card numbers. Stripe is listed as Transept’s payments sub-processor at /subprocessors.
Will I be told before the price changes?
Yes. Transept notifies you of any pricing change at least 30 days in advance.
Still stuck? Ask Literess in the app, or write to [email protected].